1. WHO WE ARE

PETRA AUDIO Sp. z o.o. (operating as "Lime Ears") is a company registered in Poland responsible forproducing, marketing, and selling Lime Ears products. As a boutique manufacturer of premium in-earmonitors (IEMs) located in Warsaw, Poland, we take data protection as seriously as we take thecraftsmanship of our products.

2. WHAT PERSONAL DATA DO WE PROCESS

Lime Ears is a personal data controller. We collect the following types of personal data from you:

• Name, Surname
• Country
• Email
• Billing information
• Delivery address
• Invoice details
• Client ID
• Transaction ID
• Purchase history
• Online activity

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3. WHY DO WE NEED THEM

We need your personal data to provide you with the following services:

On the legal basis of controller's legitimate interest to answer your messages from our contact form:

• Name, surname – to personalize your answer
• Country – to better understand your issue and connect you to local dealers and distributors
• Email – to answer your message
• Subject, Order Number, Model Name, Audio Source, Message – to address your issues orquestions

On the legal basis of fulfilling our contractual obligations:

Creation of account, purchase, and delivery of products:

• Name, surname – to communicate with you and to process your orders
  
• Email – to answer your email, communicate with you, and process your orders
• Client ID – each user is assigned a Client ID on the platform used for processing transactions
• Billing information – required to issue an invoice for the products you are purchasing
• Delivery Address – where we will ship the products you purchase
• Invoice – since your name is on the invoice, this becomes personal data
• Transaction ID – each transaction has a unique ID
  
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Based on our legitimate interest to offer you the best experience:

Purchase history – to maintain a record of all your purchases

With your consent, we would also like to process:

Newsletter delivery:

• Name, surname – to customize your newsletter
• Email – to send you the newsletter
• Country – to better understand your local needs
  

Online behavior:

Browsing History – We share this information with our partners described in our cookie policyto deliver personalized offers. More information can be found in our cookies policy page.

4. WHAT WE DO WITH THEM

Your personal data is processed within Lime Ears (PETRA AUDIO Sp. z o.o.) located in Poland.

When you visit our website, information is automatically sent to our website's server by the browserused on your device. This information is temporarily stored in a log file. The following information iscollected without your intervention:

• IP address of the requesting computer
• Date and time of access
• Name and URL of the retrieved file
• Website from which access is made (referrer URL)
• Browser used and, if applicable, your computer's operating system and the name of your accessprovider
  

We process this data to ensure a smooth connection to the website, comfortable use of our website,evaluating system security and stability, and for administrative purposes.

Your personal data may be shared with the following processors and/or controllers:

• E-commerce platform providers who manage our online shop
  
• Newsletter management services
• Payment processors (depending on your payment method)
• Shipping and logistics partners for delivery of products
• Marketing and analytics partners as described in our cookie policy
  

All third parties we work with are carefully selected and must demonstrate GDPR compliance throughappropriate safeguards.

5. HOW LONG DO WE KEEP PERSONAL DATA

Your account data will be retained for three years since your last login on the platform under thelegitimate interest of Lime Ears to maintain your account in case of inactivity.

Personal data contained in financial-accounting documents will be kept for 10 years according tolegal requirements and will not be accessed for any purpose other than the legal purpose for whichthey are archived. After 10 years, these data will be destroyed.

Personal data for the newsletter will be retained for five years or until you revoke your consent.

Personal data from cookies will be retained for the duration of the cookie or until you delete thecookie. For more information, please visit our Cookie Policy page.

6. YOUR RIGHTS

If you have reason to believe that any personal data we have about you is incorrect or incomplete, youhave the following rights:

• Right to request access to your personal data
• Right to request correction of your personal data
• Right to request deletion of your personal data
• Right to request restriction of processing
• Right to object to processing
• Right to data portability
  

To exercise these rights, please contact us at info@limeears.com.

For newsletter communications, you have the right to withdraw your consent at any time. You can dothis by sending an email to info@limeears.com or by unsubscribing directly from the newsletter.

If you want to file a complaint about how we process your personal data, please contact us at info@limeears.com. We will contact you to address your concerns.

You can also contact the Polish Data Protection Authority (Urząd Ochrony Danych Osobowych) at www.uodo.gov.pl to file a complaint.

7. DATA SECURITY

We use the widespread SSL (Secure Socket Layer) procedure in connection with the highest level ofencryption supported by your browser for our website. Whether an individual page of our website istransmitted in encrypted form can be recognized by the closed display of the key or lock symbol in thelower status bar of your browser.

We also use appropriate technical and organizational security measures to protect your data againstaccidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access bythird parties. Our security measures are continuously improved in line with technologicaldevelopments.

8. COOKIES

We use cookies on our website. These are small files that your browser automatically creates andstores on your device when you visit our site. Cookies do not harm your device and do not containviruses, Trojans, or other malware.

The use of cookies serves to make the use of our offer more pleasant for you. For example, we usesession cookies to recognize that you have already visited individual pages of our website. These areautomatically deleted after leaving our site.

In addition, we also use temporary cookies to optimize user-friendliness, which are stored on yourdevice for a certain fixed period of time. If you visit our site again to use our services, it automaticallyrecognizes that you have already been with us and what inputs and settings you have made so thatyou do not have to enter them again.

Most browsers accept cookies automatically. However, you can configure your browser so that nocookies are stored on your computer or a notice always appears before a new cookie is created. Thecomplete deactivation of cookies may mean that you cannot use all the functions of our website.

9. UPDATES TO THIS PRIVACY POLICY

This Privacy Policy is currently valid and was last updated in April 2025.

Due to the ongoing development of our website and offerings, or due to changed legal or regulatoryrequirements, it may become necessary to change this Privacy Policy. The current Privacy Policy canalways be viewed and printed out at www.limeears.com/privacy.

CONTACT US

If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Lime Ears (PETRA AUDIO Sp. z o.o.)ul. Kryniczna 32/503-934 Warsaw, Poland

Email: info@limeears.com

Tel: +48 530 888 079

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