General
Lime Ears custom in-ear monitors are made for people and by people, all of whom happen to possess the ability to communicate. And since communication seems to be the best way to make any interpersonal process work, we warmly invite you to communicate with us :)!
If there’s a problem with your order or there’s anything you would like to suggest or ask about, please drop us an email: info@limeears.com. We’re always happy to chat.
Build time
Our average turnaround time is 4-5 weeks from getting full order details, payment and impressions. Please be aware that build time is only a rough estimate and can change due to various circumstances. In case of burning curiosity feel free to ask (asking alone won’t speed up the process but it might make you feel at ease!).
Please note that any changes made during the production process (change of color, artwork, faceplate options) can significantly extend the waiting period.
If you are in a desperate need of getting your monitors done as soon as possible, please go with Rush Order option (+180 EUR) to have your monitors shipped after 8 working days from receiving the order.
Cosmetic quality
We do our best to maintain cosmetic quality of your monitors. Be aware that tiny bubbles inside the shell or tiny imperfections on its inside may appear as we cannot guarantee that shells are going to be 100% free of them. What we can guarantee is that they will have no negative impact on the usability or durability of your monitors.
By using extensive force while cleaning the sound tubes with cleaning tool you may cause small lacquer chips appearing on the edges of the sound tube outlet. These chips do not affect the durability or usability of the CIEMs.
Artwork
Every ear shape is different and every artwork is unique. These are the facts. If you have a specific vision of where your artwork should be placed please write it down in the “Comments & Requests” field while ordering your CIEMs. You can also request a simple visualization of your artwork placement, just type it in the same field.
Otherwise we will choose the best size and placement for your artwork based on our broad experience in this matter.
Colors
Both shell colors and artwork colors can look different on different computer displays and in real life their look can change dramatically under different lighting conditions. We take no responsibility for the way the world was created. Please keep that in mind while ordering your monitors.
If you choose custom color option (60 EUR additional fee) please describe it in the best way possible (the best way is to send us a sample object of this color along with your ear impressions). We will do our best to replicate it but, again, we cannot guarantee a 100% color match.
If you are not satisfied with the color we can do the reshell. Reshell charge is 300 EUR plus desired custom options.
Repairs
If you wish to return your product for repair please contact us via email to start the process.
Please make sure to include the problem description along with the monitors you’ll be sending to our lab for repair.
If you’re shipping earphones to our lab please mark the package as “No commercial value” as we may refuse to accept packages with custom charges incurred. This package will most probably be sent back by shipping company.
All repairs are handled by our lab under this address:
Lime Ears Emil Stolecki
Ul. Kryniczna 32/5
03-934 Warszawa
Poland
Cord
Warranty does not cover the cord. We guarantee that cables provided will not be dead on arrival.
Please note that silver/transparent cord may turn slightly green over time as a result of copper oxidation. This is only an aesthetic defect and it does not affect the cable durability or sound.
Returns and refunds
All our products are custom made – tailored individually for each customer. This means no refund is possible once the manufacturing process has started. If you request a refund before we start working on your monitors it will be completed within 10 working days.
Custom charges and taxes for international shipments
The buyer is solely responsible for any local import/export taxes (we don’t undervalue the packages).
Warranty
Please see our warranty page.
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