FAQ

Since manufacturing of full reshell for another user (Ownership Transfer) takes fair amount of work and our experience shows that, in order to maintain quality of the original product often several internal components need to be replaced with new ones, we have connected price of Ownership Transfer with price of the original monitors and it is 50% of original unit worth.

This is the only way we could offer Reshelling service while maintain original product quality, as we didn’t want to deprive new users of full manufacturers warranty.

Thank you, we’re fine. 🙂

Audiologists who are able to make proper ear impressions can be found all over the world in places specializing in selling hearing aids. Just find a reputable place and arrange an appointment. Be sure to take our impression instructions with you!

Our products are available also as universal-fit demo units. You can find them at our dealers and in our headquarters.

We can lend you the demo units for a fee fully refundable at the moment of return. To arrange that please contact us via e-mail.

If you are not sure which model to choose, please contact us. We have vast experience and will be able to give you some good advice, whether you’re an audiophile, a working musician or anybody else. But since “writing about music is like dancing about architecture”, apart from sharing tips and knowledge, we will most likely recommend you to test our products personally.

Select your product, choose the design and place your order. Find an audiologist, make ear impressions (remember to use our impression instructions) and send them down to our lab. Wait patiently until our courier rings your doorbell. Wow, that was easy! If you can find your country of residence in our dealers section, please contact them to arrange the ordering process

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High five! We’re musicians as well! At least kind of. Although not famous…

Anyway, if you’d like to endorse our monitors please drop us an email. We’ll be happy to discuss the details! And our magic crystal ball tells us that you won’t regret it.

Yes, we are able to do much more than just standard. We have tons of materials that didn’t make it to our standard offer and plenty of sources offering materials you’ve been dreaming of but were too afraid to ask ;).

Please email us so we can discuss details.

The average turnaround time is about 5 weeks, but it may vary due to constantly changing circumstances (number of orders, availability of certain parts for your design, etc.).